Applicability of the agreement
This agreement ("user agreement") incorporates the terms and conditions for pavanyatra.in provide services to the person (s) ("the User") intending to purchase or inquiring for any products and/ or services of websites pavanyatra or using any other customer interface channels of pavanyatra which includes its sales persons, offices, call centers, advertisements, information campaigns etc.
Both User and pavanyatra are individually referred as 'party' to the agreement and collective referred to as 'parties'.
User's responsibility of cognizance of this agreement:
The Users availing services from pavanyatra shall be deemed to have read, understood and expressly accepted the terms and conditions of this agreement, which shall govern the desired transaction or provision of such services by pavanyatra for all purposes, and shall be binding on the User. All rights and liabilities of the User and/or pavanyatra with respect to any services to be provided by pavanyatra shall be restricted to the scope of this agreement.
Pavanyatra reserves the right, in its sole discretion, to terminate the access to any or all pavanyatra. websites or its other sales channels and the related services or any portion thereof at any time, without notice, for general maintenance or any reason what so ever.
In addition to this Agreement, there are certain terms of service (TOS) specific to the services rendered/ products provided by pavanyatra.in like the air tickets, MICE, Bus, Rail, Holiday packages etc. Such TOS will be provided/ updated by pavanyatra which shall be deemed to be a part of this Agreement and in the event of a conflict between such TOS and this Agreement, the terms of this Agreement shall prevail. The User shall be required to read and accept the relevant TOS for the service/ product availed by the User.
Additionally, the Service Provider itself may provide terms and guidelines that govern particular features, offers or the operating rules and policies applicable to each Service (for example, flights, hotel reservations, packages, etc.). The User shall be responsible for ensuring compliance with the terms and guidelines or operating rules and policies of the Service Provider with whom the User elects to deal, including terms and conditions set forth in a Service Providers' fare rules, contract of carriage or other rules.
Pavanyatra’s Services are offered to the User conditioned on acceptance without modification of all the terms, conditions and notices contained in this Agreement and the TOS, as may be applicable from time to time. For the removal of doubts, it is clarified that availing of the Services by the User constitutes an acknowledgement and acceptance by the User of this Agreement and the TOS. If the User does not agree with any part of such terms, conditions and notices, the User must not avail pavanyatra’s Services.
In the event that any of the terms, conditions, and notices contained herein conflict with the Additional Terms or other terms and guidelines contained within any other pavanyatra document, then these terms shall control.
Third Party Account Information:
By using the Account Access service in pavanyatras websites, the User authorizes pavanyatra and its agents to access third party sites, including that of Banks and other payment gateways, designated by them or on their behalf for retrieving requested information.
While registering, the User will choose a password and is responsible for maintaining the confidentiality of the password and the account.
The User is fully responsible for all activities that occur while using their password or account. It is the duty of the User to notify pavanyatra immediately in writing of any unauthorized use of their password or account or any other breach of security. Pavanyatra will not be liable for any loss that may be incurred by the User as a result of unauthorized use of his password or account, either with or without his knowledge. The User shall not use anyone else's password at any time
Fees Payment:
Pavanyatra reserves the right to charge listing fees for certain listings, as well as transaction fees based on certain completed transactions using the services. Pavanyatra further reserves the right to alter any and all fees from time to time, without notice.
The User shall be completely responsible for all charges, fees, duties, taxes, and assessments arising out of the use of the services.
In case, there is a short charging by pavanyatra for listing, services or transaction fee or any other fee or service because of any technical or other reason, it reserves the right to deduct/charge/claim the balance subsequent to the transaction at its own discretion.
In the rare possibilities of the reservation not getting confirmed for any reason whatsoever, we will process the refund and intimate you of the same. pavanyatra.in is not under any obligation to make another booking in lieu of or to compensate/ replace the unconfirmed one. All subsequent further bookings will be treated as new transactions with no reference to the earlier unconfirmed reservation.
The User shall request pavanyatra.in for any refunds against the unutilized or 'no show' air or hotel booking for any reasons within 90 days from the date of departure for the air ticket and/or the date of check in for the hotel booking. Any applicable refunds would accordingly be processed as per the defined policies of Airlines, hotels and pavanyatra.in s the case may be. No refund would be payable for any requests made after the expiry of 90 days as above and all unclaimed amounts for such unutilized or 'no show' air or hotel booking shall be deemed to have been forfeited.
Confidentiality:
Any information which is specifically mentioned by pavanyatra as Confidential shall be maintained confidentially by the user and shall not be disclosed unless as required by law or to serve the purpose of this agreement and the obligations of both the parties therein.